Breakaway Terms and conditions

Breakaway Terms and Conditions

Below are the Breakaway Terms and Conditions. Each booking is a separate and distinct booking and your bookings, even though they may be linked to the same dates of travel do not constitute a package holiday. All bookings are purchased individually at their own individual price. The total price for several bookings is the sum of the price charged for each individual booking which will include Neenan Travel Ltd., trading as Breakaway.ie’s commission.

You are authorising Neenan Travel Ltd., trading as Breakaway.ie to act as your agent and we will arrange for you to enter into a contract with the provider (travel provider) of the travel related service, including among others, Tour Operators, airlines, hotels, insurance companies, cruise companies, car hire and transfer companies. You are bound by the travel provider’s terms and conditions of booking and these are available on request. If your booking is with an airline you are the principal and you are authorising Neenan Travel Ltd., trading as Breakaway.ie to act as your agent in arranging that booking. With all other Travel Providers we are acting as your agent in arranging your booking and the Travel Provider is the principal or the agent to the principal.

1. The Contract

A contract will exist between you and the Travel Provider when Neenan Travel Ltd., trading as Breakaway.ie have confirmed the booking with the Travel Provider on your behalf

• a. Have received your authorisation to book the travel arrangements as your agent
• b. Have received payment of a deposit or full payment

2. Booking Details for Breakaway Terms and Conditions

It is your responsibility to check that all names, dates and timings are correct on receipt of confirmation of your booking and again upon receipt of your documentation and to advise Neenan/Breakaway of any errors immediately. Please note that where there is more than one person travelling in the booking, the person who makes the booking and accepts the booking conditions is responsible for all members of the party and for making payment to Breakaway. It is your responsibility to ensure that any information given to you by us or any of our employees or travel providers is passed onto all members of your party.

3. Default by Customers

a) The Consumer is solely responsible for ensuring that he presents himself at the port of departure in possession of a valid passport and any necessary visas and in sufficient time prior to the designated departure time. If the Consumer arrives after the check-in time stipulated in the travel documentation provided to the Consumer, the Organiser shall not be obliged to carry the Consumer and shall be entitled to treat the travel as having been cancelled by the Consumer.
(b) The Consumer is restricted by regulation of carriers and executive authority with regard to the weight, type and contents of baggage which he/she may take on board the craft and/or vehicles which will be used in connection with the holiday.
(c) The Consumer hereby agrees that he/she shall abide by all instructions or directions given by a member of the Organiser’s staff or any crew member of a carrier’s craft or vehicle used in connection with the holiday and hereby agrees to indemnify the Organiser against any loss or injury suffered or incurred by any other person as a consequence of the Consumer’s failure to act in accordance with any such direction or instruction.

4. Prices

All flight, hotel, transfers and other products are subject to availability and offers may be withdrawn or amended at any time without prior notification. Neenan/Breakaway accept no liability should any such offer be withdrawn or amended.

Airfares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue. The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Neenan/Breakaway.

The terms and conditions imposed by these suppliers should be considered as applied to your contract with Neenan/Breakaway. The individual travel providers terms and conditions are available on request.

5. Limitation of Liability

For the avoidance of doubt your booking is directly with the Travel Providers and Neenan/Breakaway accept no liability for any aspect of your travel arrangements. Whilst we have chosen our Travel Providers with care, we have no control over them and so cannot be held responsible for any action or omission of the Travel Provider or their servants or employees. Moreover, we cannot be held responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, pandemic, epidemic, natural or nuclear disaster, late delivery, adverse weather conditions or other force majeure or relevant factors which may impact on the services or products of the Travel Providers or of Neenan/Breakaway for any reason whatsoever. Unforeseen circumstances also include level of water in rivers or floods rising, closure of airports and industrial disputes involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connection. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control. In all cases the absolute maximum liability to Neenan/Breakaway is the total price paid by the consumer for the specific bookings related to any given complaint.

In no event shall Breakaway or third-party providers or distributors be liable for any injury, loss, damage, or any special exemplary punitive, incidental or consequential damage of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort or otherwise which

• arises out of or is in any connected with any use of our websites site or content found therein
• any failure or delay (including, but not limited to the use of or inability to use any component of our websites for reservations or ticketing), or
• the performance or non-performance by Neenan/Breakaway or third-party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party.

6. Privacy

As a customer you consent to your data being processed for the purpose of booking your holiday. In doing this, Neenan Travel Ltd., trading as Breakaway.ie shares your information with relevant third-party suppliers (e.g. airlines, accommodation providers, transfer companies  etc) to complete your booking. Neenan Travel Ltd., trading as Breakaway.ie is committed to protecting your privacy and information. You can find out more about how we do this by reading our Privacy Policy which can be found on our website at https://www.breakaway.ie/privacy-policy-2/

7. Insurance and Cancellation of Insurance Policy

We strongly recommend the importance of taking out adequate travel insurance. Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their booking conditions. Neenan/Breakaway is acting as your agent for the relevant insurer should you chose to book your insurance through us and we shall not be responsible for any default by the insurer under that policy.

8. Alterations and Cancellations made by us

Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are in a position to do so before your journey commences. If there is significant change, which is not due to any event beyond our control, you will be offered the choice of an alternative comparable trip (if available) or a refund. Please note that confirmed flights are not refundable. If the reason for the significant change to the booking is due to an event beyond our control we will not be liable to offer you any compensation.

9. Alterations by the Consumer

If after acceptance by the Organiser a Consumer wishes to alter a holiday, the Organiser may, in their absolute discretion, if practicable, facilitate that change.  A request for alteration must be in writing. All amendments are subject to the terms and conditions as applied by the Organiser.

If only some of the consumers booked request a change, which is found to be practicable, a price adjustment for all Consumers on the same booking may be payable and must be discharged on the date shown in the Organiser’s written confirmation of such change. Tickets that have to be re-issued due to a spelling error will incur a charge. It is important therefore that all details are checked carefully by the Consumer on receipt of the invoice and before tickets are issued. Non-Refundable room rates cannot be changed or cancelled under any circumstances

10. No Show

If you have a booking for any or our products or services, including flights, car hire accommodation and packages, but do not show up to check-in or otherwise do not avail of such product or service, you will not be entitled to any refund from us.

11. Changes to Breakaway Terms and Conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

12. Special Assistance

Please note that persons with a disability or persons incapacitated or of limited mobility who require special assistance whilst travelling, should notify us immediately at the time of booking. If these requirements change before our trip you must inform us. We will not subsequently be liable for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.

13. Special Requests

Please advise us of any special requests and we will pass these on to the relevant supplier. Please note however, that we cannot guarantee your special request will be fulfilled, as we do not have any direct control over the manner in which the services are provided.

14. Third Party Rights

A person who is not party to these terms and conditions shall have no rights under which to enforce any terms of these booking terms and conditions.

15. Governing Law

This Agreement and its performance shall be governed by the laws of Ireland. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Ireland, in all questions and controversies arising out of your use of the site and this Agreement.

16. Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

17. Modifications

Neenan Travel Limited t/a Breakaway.ie at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of use.

18. Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.

19. Agreement

These terms and conditions contain the agreement between us relating to the subject matter hereof, and supersedes any prior understandings and/or agreements, whether oral or written, regarding the subject matter, and may not be amended or modified except in writing. This is not a binding contract to either party until confirmation that tickets have been issued and credit card payment has been cleared.

20. Data Protection
Please refer to Section 5 Privacy

21. Contact with you

The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings. It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change.

22. Passenger Travel Ages

When travelling on an arrangement including hotel accommodation, no person under the age of 18 years will be allowed to travel independently. There may be exceptions, such as Las Vegas where visitors are required to be 21 years old if unaccompanied. The passenger’s age relates to the whole period when they are away including the day of return.

23. Infant Ages

Infants must be under 2 years old on the return date of travel. If a child celebrates his or her 2^nd Birthday while on holiday you must book and pay the appropriate child fare. Infants are not entitled to their own seat on flights and some other forms of transport and must travel on an adult’s lap. If you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare.

24. Adult Fares

Children must be 2-11 years old on the return date of travel to qualify for an applicable child fare reduction. Children aged 12 years and older pay the full fare.

25. Deposit

Our deposit price may vary depending on the travel provider. This deposit will be non-refundable and full payment will be required  8-10 weeks before departure. Upon booking you will be notified of the exact date the balance is due.

26. Cancelling your Booking

To cancel your booking, written confirmation will be required. This may be emailed to holidays@breakaway.ie. You will receive written confirmation to advise we have received the email. We will then contact the relevant suppliers to check what cancellation charges will apply.

27. Complaints

Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try to resolve the problem there and then, in order to minimise any inconvenience. If you fail to follow this procedure we cannot be held responsible, as some Hotels/Properties will refuse to deal with any complaints, which have not been notified in resort. The Hotel/Property must be given a reasonable opportunity to correct the situation from the outset. In any event, you are still required to submit any complaint in writing to ourselves within 28 days of your return and we shall endeavour, through our supplier, to resolve the matter with the property management.

All post-holiday complaints must be in writing and sent to holidays@breakaway.ie.

To contact us about the Breakaway Terms and Conditions click here